INFORMATION ON SUGGESTIONS AND COMPLAINTS This information can be useful if you want to make proposals to improve the quality of the services we offer or if you want to make a complaint or thank you. The hospital staff does everything they can to benefit from quality services, a fast, correct and adequate treatment. However, sometimes you may not be satisfied with the quality of a treatment offered to you, a family member or a friend. If you are not satisfied with the quality of a treatment or any other aspect regarding the quality of the services you received, you can choose: to make a proposal in order to improve the services we offer; make a complaint stating your dissatisfaction with the quality of that treatment or service received. to the Hospital Management and Chief Medical Services Quality Management Service. Responsible team with the quality assurance of the services, it will help you to solve the problem in the shortest time. Within the hospital there is a service with quality assurance of medical services. The person in charge of ensuring the quality of the medical services and the chief doctor of any section from The hospital has no official responsibilities in the process of filing a complaint, but may clarify or guide you in resolving your issues, or provide you with information on how to file a complaint. How to make a complaint Before making a complaint, it is good to think about the result you want to achieve and to ask for this clearly from the beginning. You could: to apologize; to want to be told what happened; to propose certain changes or improvements; want to make sure people acknowledge their mistakes; make sure that the same mistake does not happen again. Who can file a complaint You can file a complaint if you are a patient and have been or may be affected in any way by a service that you have received or been denied in the hospital. You can also make a complaint on behalf of another person only if you have the mandate of the person in question to do so. Privacy If you file a complaint on behalf of another person and you want information about that person, you will need a written power of attorney. Local resolution The person in charge of ensuring the quality of the services or, as the case may be, the chief doctor of the department from The hospital will make every effort to immediately reach the result you have set for yourself. However, if you are not satisfied with the solution and want to get a written answer, you can also formulate the complaint in writing. For this purpose, we make available to you the Condica of suggestions and complaints within each section of the hospital. The Chief Medical Officer or, as the case may be, a primary care physician, will also answer you in writing on the same condition within 30 days, after making the necessary investigation. This is the local resolution and you will be invited to sign the acknowledgment. The official resolution If you consider that your patient rights have not been granted or if you consider that the patient's rights have been violated, as established by law, you can submit a complaint to the Hospital Registry to the management of the County Emergency Hospital Pitesti, which will analyze the circumstances in which the deed claimed by you happened, its consequences, as well as the measures provided by law. You will receive the answer within 30 days, at the address mentioned by you in the complaint. The Pitesti County Emergency Hospital also has a referral system electronic, available on the hospital's website, Form Section. Independent resolution The College of Physicians is a body governed by public law, with institutional autonomy and can provide you with an answer to your complaint, without any interference from anyone. Legal action If the independent resolution does not solve the reported problem, you can ask for an investigation of your case in court, where you will need to bring evidence that you have been cared for improperly and have suffered. The complaint for legal action cannot be filed in the hospital, for this you must address the competent court. Thanks If you want to thank us, or you want to express your satisfaction with our services, please do not hesitate to do so. It will be of real use to us to be aware of what we are doing correctly and to use your appreciations to increase the quality of the services we will offer in the future. You can also give nominal thanks to some members of the team that took care of you, both in writing through the Hospital Registry, and electronically in the Form Section on the website of the Curtea de Arges Municipal Hospital.

Steering Committee from the Curtea de Arges Municipal Hospital Mituca Florin Alexandru Interim manager -economist- 0248722150 Dr. Barbulescu Cornelia Acting Medical Director 0248722150 Dumitrescu Alina Acting-accounting financial director 0248722150 -economist-

Program și reguli de vizite Dragi pacienți și aparținători, Având în vedere reducerea numărului de cazuri de gripă şi viroze repiratorii şi conform Ordinului nr. 3.670 /2022, începând cu 15 martie 2023, programul de vizită din cadrul Spitalului Municipal "Sfanta Mucenita Filofteia" Curtea de Arges este: LUNI - VINERI 10:00 – 11:00 (cu avizul medicului curant) 15:00 – 18:00 SAMBATA - DUMINICA 09:00 – 11:00 14:00 – 18:00 REGULI DE ACCES În afara orelor de vizită, aparținătorilor nu le este permisă intrarea în secțiile și compartimentele spitalului! 1 vizitator/pacient în saloanele cu un număr de cel mult 3 paturi, pacientii putând fi vizitati doar pe rând; 1 vizitator/pacient în saloanele cu un număr de 4-6 paturi, putând fi vizitați maximum doi pacienți în același timp; 1 vizitator/pacient în saloanele cu un număr mai mare de 6 paturi, putând fi vizitați maximum trei pacienți în același timp. Durata vizitei este limitată la 30 minute. Nu este permis accesul vizitatorilor: – care prezintă semne clinice de infecții acute; – aflați în stare de ebrietate sau aflați sub influența unor substante halucinogene Vizitatorii au următoarele obligații: – să poarte echipamentul de protectie care se gaseste la intrarea in sectiile/compartimentele spitalului si care este pus la dispozitie gratuit; – să respecte instrucțiunile personalului unității sanitare privind măsurile interne de prevenire a transmiterii infectiilor. durata vizitei este de maximum 10 minute, cu posibilitatea de prelungire, cu acordul medicului ATI; contactul fizic cu pacientul este permis numai cu acordul și sub supravegherea asistentei medicale sau medicului ATI și trebuie să fie scurt și după o prealabilă dezinfectie suplimentară a mâinilor vizitatorului. În sectiile/compartimentele ATI, accesul vizitatorilor într un salon în cursul intervalelor orare zilnice aprobate poate fi suspendat pe durata efectuării oricăror manevre, tehnici sau tratamente care necesită prezența unui medic ATI și a cel puțin unei asistente ATI. REGULI DE ACCES SECŢII/COMPARTIMENTE ATI:

Patient discharge information

In order to benefit from medical services at CURTEA ARGEȘ MUNICIPAL HOSPITAL you can schedule yourself like this: Online: on the hospital's website - Programming Form Through icMED platform android application E-mail: programari@smca.ro and you will be contacted as soon as possible to establish the date on which you want to benefit from the desired medical services Telephone: 0248.722.150 , 0248.722.151 , 0248.722.152 inside 2160 , with waiting time (a few minutes) directly at the appointment department. Programming Form programari@smca.ro 0248.722.150, 0248.722.151 , 0248.722.152 IcMED android application PROGRAMARI TELEFOANE INTERIOARE