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INFORMATION ON SUGGESTIONS AND COMPLAINTS This information can be useful if you want to make proposals to improve the quality of the services we offer or if you want to make a complaint or thank you. The hospital staff does everything they can to benefit from quality services, a fast, correct and adequate treatment. However, sometimes you may not be satisfied with the quality of a treatment offered to you, a family member or a friend. If you are not satisfied with the quality of a treatment or any other aspect regarding the quality of the services you received, you can choose: to make a proposal in order to improve the services we offer; make a complaint stating your dissatisfaction with the quality of that treatment or service received. to the Hospital Management and Chief Medical Services Quality Management Service. Responsible team with the quality assurance of the services, it will help you to solve the problem in the shortest time. Within the hospital there is a service with quality assurance of medical services. The person in charge of ensuring the quality of the medical services and the chief doctor of any section from The hospital has no official responsibilities in the process of filing a complaint, but may clarify or guide you in resolving your issues, or provide you with information on how to file a complaint. How to make a complaint Before making a complaint, it is good to think about the result you want to achieve and to ask for this clearly from the beginning. You could: to apologize; to want to be told what happened; to propose certain changes or improvements; want to make sure people acknowledge their mistakes; make sure that the same mistake does not happen again. Who can file a complaint You can file a complaint if you are a patient and have been or may be affected in any way by a service that you have received or been denied in the hospital. You can also make a complaint on behalf of another person only if you have the mandate of the person in question to do so. Privacy If you file a complaint on behalf of another person and you want information about that person, you will need a written power of attorney. Local resolution The person in charge of ensuring the quality of the services or, as the case may be, the chief doctor of the department from The hospital will make every effort to immediately reach the result you have set for yourself. However, if you are not satisfied with the solution and want to get a written answer, you can also formulate the complaint in writing. For this purpose, we make available to you the Condica of suggestions and complaints within each section of the hospital. The Chief Medical Officer or, as the case may be, a primary care physician, will also answer you in writing on the same condition within 30 days, after making the necessary investigation. This is the local resolution and you will be invited to sign the acknowledgment. The official resolution If you consider that your patient rights have not been granted or if you consider that the patient's rights have been violated, as established by law, you can submit a complaint to the Hospital Registry to the management of the County Emergency Hospital Pitesti, which will analyze the circumstances in which the deed claimed by you happened, its consequences, as well as the measures provided by law. You will receive the answer within 30 days, at the address mentioned by you in the complaint. The Pitesti County Emergency Hospital also has a referral system electronic, available on the hospital's website, Form Section. Independent resolution The College of Physicians is a body governed by public law, with institutional autonomy and can provide you with an answer to your complaint, without any interference from anyone. Legal action If the independent resolution does not solve the reported problem, you can ask for an investigation of your case in court, where you will need to bring evidence that you have been cared for improperly and have suffered. The complaint for legal action cannot be filed in the hospital, for this you must address the competent court. Thanks If you want to thank us, or you want to express your satisfaction with our services, please do not hesitate to do so. It will be of real use to us to be aware of what we are doing correctly and to use your appreciations to increase the quality of the services we will offer in the future. You can also give nominal thanks to some members of the team that took care of you, both in writing through the Hospital Registry, and electronically in the Form Section on the website of the Curtea de Arges Municipal Hospital.

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Rules of conduct for visitors compliance with the displayed visit schedule; to present himself to the security officer with an identity document in order to be registered and, if necessary, to receive a badge to wear during the entire visit; not to introduce in the unit alcoholic beverages, drugs, sharp objects, blunt, etc .; it is forbidden to use a mobile phone with a camera, camera or other recording and filming devices; forbidden the access of people in a state of intoxication; children who visit their relatives in the hospital must be accompanied and supervised at all times by an adult; if you have a cold, have the flu or are not feeling well, it is advisable not to visit the hospital .

PATIENTS 'RIGHTS AND OBLIGATIONS DURING HOSPITALIZATION I. PATIENT RIGHTS: a) To be accompanied by nurses, if they are in serious condition or not transportable (on a stretcher or with a stroller) in the ward, as well as in other compartments in relation to the provisions of the attending physician; The valid patient will go to the examinations on other wards, accompanied by the medical staff. b) To be helped by the nurse to feed in proper hygienic conditions, in compliance with the diet prescribed by the attending physician. c) To be helped to do his daily toilet according to his condition. d) To carry out as soon as possible the investigations for specifying the diagnosis and application of the complete medical treatment (curative, preventive and recovery) individualized and differentiated in relation to the patient's condition, nature and evolutionary stage of the disease. e) To be informed (the patient or the closest persons) on the disease and the evolution, in order to ensure the efficiency of the applied treatment. f) To ensure a pleasant ambiance, a diet corresponding to the disease both in terms of quantity and quality, as well as a serving of food in hygienic conditions. g) To be allowed - in special cases and with the approval of the head doctor of the department - hospitalization with a companion, in compliance with the legal provisions. h) To leave the hospital upon request, after having been previously informed by the possible consequences on his state of health, being recorded under the signature of the patient and the doctor, this situation, in the Observation Sheet. i) To be issued at discharge the exit ticket, drawn up by the attending physician with the approval of the chief physician of the department, as well as to receive treatment recommendations after discharge, possibly medical leave certificates, free / compensated prescriptions. j) To complete the discharge satisfaction questionnaire. k) To benefit from all medical care, without being conditioned by material advantages or personal services. PATIENT'S OBLIGATIONS: a) To respect and maintain the state of cleanliness in the living room, corridors, bathrooms, etc. b) To ensure the preservation of the hospital linen received (pajamas, bathrobe). c) To keep the food brought by the family in the refrigerator. d) To respect the medical-sanitary personnel. e) Not to leave the hospital during the hospitalization, except in the cases recommended by the doctor (consultations or analyzes at other health units). f) To observe the prescriptions of the attending physician. g) To present at the hospitalization the referral note from the family doctor, the identity document, the pension voucher, the certificate from CAS ARGES. h) To respect the program of rest, meal service and reception of visitors of the unit or the one established in quarantine situations. i) To report to the head nurse or the head doctor of the department any deficiency occurred during his hospitalization, in connection with the non-observance of his rights as a patient. j) Not to store food received from the family (members) in bedside tables or on the windowsills of the living room. k) Do not throw any object (food, garbage, etc.) on the windows of the salon. l) Not to introduce alcoholic beverages in the hospital and not to consume such beverages. m) Not to smoke inside the hospital.

The rights and obligations of patients and relatives in relation to the Curtea de Arges Municipal Hospital Informatii cu privire la sugestii si reclamatii Citeste Drepturile si obligatiile pacientilor pe timpul spitalizarii Citeste Informatii internare pacient Citeste Informatii privind asociatii pentru ingrijirea si asistenta postspitalizare Citeste Drepturile si obligatiile asiguratilor Citeste Informatii externare pacient Citeste Drepturile si obligatiile pacientilor Citeste Reguli de conduita pentru vizitatori Citeste Program de vizite Citeste Accesul in cadrul Spitalului Municipal Curtea de Arges Citeste