INFORMATION ON SUGGESTIONS AND COMPLAINTS
This information can be useful if you want to make proposals to improve the quality of the services we offer or if you want to make a complaint or thank you.
The hospital staff does everything they can to benefit from quality services, a fast, correct and adequate treatment. However, sometimes you may not be satisfied with the quality of a treatment offered to you, a family member or a friend.
If you are not satisfied with the quality of a treatment or any other aspect regarding the quality of the services you received, you can choose:
to make a proposal in order to improve the services we offer;
make a complaint stating your dissatisfaction with the quality of that treatment or service received.
to the Hospital Management and Chief Medical Services Quality Management Service.
Responsible team with the quality assurance of the services, it will help you to solve the problem in the shortest time.
Within the hospital there is a service with quality assurance of medical services.
The person in charge of ensuring the quality of the medical services and the chief doctor of any section from The hospital has no official responsibilities in the process of filing a complaint, but may clarify or guide you in resolving your issues, or provide you with information on how to file a complaint.
How to make a complaint
Before making a complaint, it is good to think about the result you want to achieve and to ask for this clearly from the beginning.
You could:
to apologize;
to want to be told what happened;
to propose certain changes or improvements;
want to make sure people acknowledge their mistakes;
make sure that the same mistake does not happen again.
Who can file a complaint
You can file a complaint if you are a patient and have been or may be affected in any way by a service that you have received or been denied in the hospital. You can also make a complaint on behalf of another person only if you have the mandate of the person in question to do so.
Privacy
If you file a complaint on behalf of another person and you want information about that person, you will need a written power of attorney.
Local resolution
The person in charge of ensuring the quality of the services or, as the case may be, the chief doctor of the department from The hospital will make every effort to immediately reach the result you have set for yourself. However, if you are not satisfied with the solution and want to get a written answer, you can also formulate the complaint in writing.
For this purpose, we make available to you the Condica of suggestions and complaints within each section of the hospital.
The Chief Medical Officer or, as the case may be, a primary care physician, will also answer you in writing on the same condition within 30 days, after making the necessary investigation.
This is the local resolution and you will be invited to sign the acknowledgment.
The official resolution
If you consider that your patient rights have not been granted or if you consider that the patient's rights have been violated, as established by law, you can submit a complaint to the Hospital Registry to the management of the County Emergency Hospital Pitesti, which will analyze the circumstances in which the deed claimed by you happened, its consequences, as well as the measures provided by law.
You will receive the answer within 30 days, at the address mentioned by you in the complaint.
The Pitesti County Emergency Hospital also has a referral system electronic, available on the hospital's website, Form Section.
Independent resolution
The College of Physicians is a body governed by public law, with institutional autonomy and can provide you with an answer to your complaint, without any interference from anyone.
Legal action
If the independent resolution does not solve the reported problem, you can ask for an investigation of your case in court, where you will need to bring evidence that you have been cared for improperly and have suffered. The complaint for legal action cannot be filed in the hospital, for this you must address the competent court.
Thanks
If you want to thank us, or you want to express your satisfaction with our services, please do not hesitate to do so. It will be of real use to us to be aware of what we are doing correctly and to use your appreciations to increase the quality of the services we will offer in the future.
You can also give nominal thanks to some members of the team that took care of you, both in writing through the Hospital Registry, and electronically in the Form Section on the website of the Curtea de Arges Municipal Hospital.